Refund policy

At Shrivani, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help with returns, exchanges, and refunds as outlined below.

1. Return Eligibility

We offer a 3-business day exchange window from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact.

  • The exchange request must be made within 3 days of receiving the product.

  • Products marked as non-returnable (such as personalized or made-to-order items) are not eligible for exchange.

2. How to Initiate a Return

To begin the return process:

  1. Email us at shrivanidivinestudio@gmail.com with your order number and reason for return.

  2. We will review your request and provide the return address along with packaging instructions.

  3. Items must be securely packaged to avoid damage during return transit.

3. Refund Process

Once we receive your return and inspect the item, we will notify you of the refund status.

  • Approved refunds will be processed to your original payment method within 7 business days.

  • Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

  • If we made a mistake (wrong or damaged item), we will also cover the return shipping cost.

4. Exchanges

If you'd like to exchange your product for a different size, style, or item:

  • Contact us at shrivanidivinestudio@gmail.com to check availability.

  • You may need to cover the price difference if the replacement item costs more.

  • Exchanges are subject to product availability.

5. Items That Cannot Be Returned

We are unable to accept returns or issue refunds for:

  • Custom-made or personalized jewelry

  • Sale, discounted, or clearance items (unless they are defective)

6. Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 48 hours of delivery by emailing shrivanidivinestudio@gmail.com

  • Include clear photographs of the item and its packaging

  • We will offer a replacement or refund depending on the situation, typically within 3 business days

7. Return Shipping Responsibility

  • Customers are responsible for the cost of return shipping unless the return is due to our error.

  • We recommend using a trackable courier service and insuring higher-value items, as we are not responsible for lost return packages.

8. Contact Information

For any questions about our Return and Refund Policy, please contact us:

Shrivani Divine Studio
Email: shrivanidivinestudio@gmail.com
Address: Shop No. 2, Muhana Moad, Malpura Road, Sanganer, Jaipur – 302029
Trade Name: Kishan Fab